Home » Refund and Returns Policy

Return & Warranty Policy

Effective March 14, 2026Moja Sauna d.o.o. · Croatia

This Return & Warranty Policy applies only to the Piccolo Sauna purchased through our webshop.

1.Seller details and return address

Return address

Moja Sauna d.o.o.
Dišnik 124
43280 Garešnica
Croatia

2.Right of withdrawal (14 days)

If you purchased the Piccolo Sauna online (distance sale), you have the right to withdraw from the contract within 14 days from the day you receive the product, without giving any reason.

How to withdraw

  1. Email us at info@mojasauna.hr with a clear statement that you want to withdraw.
  2. After notifying us, you must send the product back within 14 days.

To process your request faster, please include:

  • order number / invoice number
  • full name
  • delivery date
  • IBAN + your bank details (required, as refunds are made by bank transfer)

3.Return conditions (unused product only)

Returns are accepted only for an unused Piccolo Sauna.

You may inspect the product as you would in a store. If the product has been used beyond what is necessary to check it, the refund may be reduced to reflect any loss in value, and in serious cases the return may be refused.

Please return the product:

  • complete and undamaged
  • safely packed (preferably in the original packaging)
  • with your order/invoice reference included

4.Return shipping costs (who pays)

For withdrawals within 14 days, the customer pays the return shipping cost.

5.Refunds (bank transfer)

We will issue the refund no later than 14 days after we receive your withdrawal notice. We may wait to refund until we receive the returned product or proof that it has been sent.

  • Refund method: bank transfer only
  • Please provide your IBAN and bank details so we can process the refund.

6.Shipping damage (report within 24 hours)

If your delivery arrives damaged, you must contact us within 24 hours of delivery at info@mojasauna.hr.

Please include:

  • photos of the outer packaging (including labels)
  • photos of the damage
  • a short description of the issue

Keep the original packaging until the claim is fully resolved.

Warranty & Service

7.Warranty coverage

  • Sauna cabin: 2-year warranty
  • Heater (Harvia): 1-year manufacturer warranty

This commercial warranty does not affect your statutory consumer rights under applicable law.

8.How to submit a warranty claim

Email info@mojasauna.hr with:

  • order number / invoice number
  • description of the issue
  • photos or video (if possible)
  • heater serial number (if the heater is involved)

9.Heater replacement process (send the heater only)

If the heater is not working:

  1. You send only the heater back to our return address (not the full cabin).
  2. After we receive it and confirm the issue, we will send a replacement heater back to you.

Shipping costs for heater claims

  • sending the faulty heater to us: paid by the customer
  • shipping the replacement heater back to you: paid by us

10.Contact